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IQPC Connected Worker Exchange
My keynote, The Hidden Risk of Success: Why CIOs Stall When They Should Scale, was based on themes from my new book, Digital Inside Out. The session focused on a challenge I believe many CIOs eventually face but do not always talk openly about: the hidden risk of early success.
Why CIOs need to rethink application design before AI scales beyond control
As AI evolves from copilot to agent, the way enterprise systems are consumed is shifting in a fundamental way. Increasingly, the primary “user” of enterprise applications is no longer a person navigating a screen. It is a software agent that interacts through APIs, orchestrates tasks, and executes workflows across systems. When that happens, the traditional interface ceases to be the center of gravity and becomes secondary to the underlying capabilities.
